All orders are placed subject to UK law, any dispute must be dealt with by UK courts under the English legal system.
Ordering
Before you can place an order, you will need to register and log in. Very rarely your attempt to place an order may be unsuccessful due to mistake or technical error. Whilst we cannot be held liable for this, we will do all we can to resolve issues arising from such events. If your order is accepted, then you accept that you are contractually bound to pay the total for the order and together with the delivery costs as stated. You will receive confirmation of your order by e-mail within 24 hours.
Products & Availability
Our products are fresh and handmade and as such the colour, texture, consistency and presentation (including packaging) may vary. Weights given are approximate. On the rare occasion that we cannot supply something you have ordered, we will contact you to offer you an alternative, a credit with us or a refund, whichever you prefer.
Payment
We accept payment by credit card, debit card or Paypal, all via the Paypal system
TAT and Delivery
TAT (Turnaround time) is currently 3-4 weeks. TAT is the maximum time it will take to make your order and this excludes delivery time. On rare occasions an unforeseen delay may occur due to shortage of supplies, illness or any other unforeseen circumstances – on these occasions you will be contacted to resolve the situation and if you are not happy to wait any longer you will be offered a full refund.
Cancellation, Returns and Refunds
If you wish to cancel BEFORE we have sent goods, you must do so by email to enchantedbath@gmx.com. If your order has not been sent, it will be cancelled and you will be refunded in full within 30 days.
If you change your mind and cancel AFTER your order has been sent to you or after receiving the goods the following procedures apply :-
As per the EU Distance Selling Directive, you have a "cooling off period" of 7 days to return the ordered products if you have changed your mind and wish to cancel. The goods must be returned unused, unopened and in the same condition as they were originally dispatched from us. We will not accept for exchange or refund any item which has been used or is not in the exact condition in which it was dispatched by us.
You must contact us by email to confirm which items are being returned. We strongly recommend that you obtain proof of posting and/or insurance when returning a parcel. Postage costs will not be refunded. Any free gifts associated with an order must be returned at the same time or the cost of the gift will be deducted from the refund. Please return the items to the address at the top of the page along with a note of your details and the reason for return. Refunds will be made within 30 days.
Should you require a refund for faulty/wrong goods please send an email to enchantedbath@gmx.com stating your order number and explaining the fault. Requests for refunds due to faulty products must be submitted as soon as reasonably practicable. You will probably be asked to return the item to us. If you have received an incorrect or faulty item you will be offered a correct replacement or refund.
We must be notified of incorrect, missing or damaged products as soon as reasonably practicable. All orders are double checked carefully before dispatch to minimise the chance of an incorrect product or a product missing from your parcel. Please check your order carefully before emailing to advise of a faulty/missing/incorrect product.
Suitability for purpose
We do not accept responsibility for misuse of our products. It is the responsibility of the customer to use the products with discretion. We do not accept responsibility for damage or defect of goods arising from incorrect storage or use by the customer. We accept no liability for loss or consequential damage arising from the goods supplied, unless it is caused by our negligence or breach of duty. As the majority of products we sell contain fragrance and or essential oils we highly recommend that you perform a patch test first. Fragrance samples (Droplets) and product samples are available for purchase in the shop so that you may test the products before purchasing full sized items, if you are unsure about a fragrance or whether a product may be suitable for you we strongly recommend that you purchase a sample first. If you wish to purchase a sample which is not listed in the shop, please email enchantedbath@gmx.com so that we can arrange for a sample to be sent to you – there will be a cost involved.
Product Storage
All products are checked carefully before dispatch to the customer. We cannot be held responsible for deterioration of the products due to the customer's incorrect storage conditions ie, exposure to direct sunlight, frost, humidity or heat etc. The customer should ensure that the products are kept in cool and dry conditions and a clean spatula is used to remove products from the jar (instead of fingers) to minimise the risk of deterioration in the product resulting from external contamination.
Contact us
If you need any help or advice about Enchanted products, please send an e-mail to:
enchantedbath@gmx.com
or use the contact us form
Privacy and Personal Data
The privacy and security of your personal information is important to us. Enchanted is committed to protecting your privacy and will never disclose your personal details to anybody. We use the information you provide to complete orders, keep you informed of the progress of your order & to send you further information. If you register your e-mail with us for our newsletter or for new product updates, your e-mail address will never be passed on to third parties.
